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After-Service Support

Launch day isn't handover day

Support after release is part of building the thing properly, not an upsell. Every engagement includes a support window written into its scope.

  • Deployment assistance

    We put the project live and make sure it stays that way, including rollbacks if anything misbehaves.

  • Domain & hosting setup

    DNS, certificates, hosting accounts and environment configuration handled with you, not left as homework.

  • Configuration & handover

    Admin access, integrations and settings configured, plus a walkthrough so your team can run it day to day.

  • Bug fixes within scope

    Defects in what we delivered are fixed as part of the engagement, according to the agreed support window.

  • Technical guidance

    Questions about scaling, new integrations or next phases get a straight answer from the people who built it.

  • Post-launch improvements

    Small refinements after real users arrive, because the first week of live traffic always teaches you something.

The details

What's included, and what isn't

Being specific here saves an awkward conversation later.

Included in your support window

  • Fixing defects in what we delivered, measured against the agreed specification
  • Deployment, domain, hosting and environment configuration
  • Handover walkthrough and admin access setup
  • Answering technical questions about the system we built
  • Small refinements once real users arrive

Quoted separately

  • New features or scope that wasn't part of the original agreement
  • Redesigns or rebuilds of delivered work at your request
  • Third-party costs such as hosting, licences and paid APIs
  • Issues caused by changes made by another party after handover
  • Ongoing managed maintenance beyond the included window

Anything here is priced transparently before we start it — never added to an invoice as a surprise.

How to reach support

Email contact@neurositeai.com or message us on WhatsApp. Support requests are acknowledged within one business day; anything affecting a live system is treated as urgent.

Let's build something exceptional.

Bring us the problem. We'll come back with a scope, a timeline and an honest view of whether it's worth building.

See pricing